Privacy Policy

Penokean Hills Farms Inc. is committed to protecting your privacy. This Privacy Policy describes how we collect, store, use and distribute information about our users through the Website and Services.

  1. Consent: By using the Website or our Services you consent to the use of your Personal Information as described in this Privacy Policy. Except as set forth in this Privacy Policy, your Personal Information will not be used for any other purpose without your consent. We will not actively collect Personal Information for the purpose of sale or marketing in a way that specifically identifies the individual. We don’t sell customer lists.

  2. Collection of Information: We aim to collect, use and disclose only such information as is required to enable us to manage your account, to provide the Services, to maintain our customer/visitor lists, to respond to your inquiries or provide feedback, for identification and authentication purposes and for service improvement. We will maintain the confidentiality of any contact information you provide to us on signing up for our Services or contacting us with questions or for further information and we will use it only for the purposes for which we have collected it (subject to the exclusions and disclosures we have listed below), unless you agree that we may disclose it to other third parties.

  3. Personal Information Collected: PHF collects the following types of Personal Information from users who register for the Services for the purposes more specifically set out below:

    • first name;

    • last name;

    • address;

    • phone number;

    • email address;

    • age;

    • credit card and billing information;

    • device screen size;

    • device type (unique device identifiers) and browser information;

    • geographic location; and

    • preferred language used to display the webpage.

    In addition, the Penokean Hills Farms Inc.’s Services will automatically store information about your transaction history in using the Services, including order details.

  4. Use of Information: We collect information for the following purposes

    • Registration: In order to order our Services you must provide certain Personal Information to us such as your full name, address, phone number, credit card or PayPal Information and email address. We offer users the option to login using a social networking site (“SNS”) such as Facebook or Twitter. If you use an SNS login, we will collect only the information we require for registration, but we will not collect any other Personal Information such as friends’ lists. Your account registration information will not be shared with any other users of the Website or our Services.

    • Provision of the Services: Penokean Hills Farms Inc. uses your name and address to deliver the products you order through the Services, including any orders placed as a result of special offers or promotions.

    • Personalization of the Services: In addition to the Personal Information required to administer your account, Penokean Hills Farms Inc. collects demographic information such as age and household members to in order provide relevant order suggestions for your meat deliveries.

    • Payment: You must pay the subscription fees in advance by credit card or through PayPal. Clients paying by credit card must submit their credit card information to our merchant account payment gateway, which is provided any hosted by Stripe. All payment information is stored by our payment processor and not by Penokean Hills Farms Inc. We do not process, hold, or store and user credit card or payment information. Use of Stripe is subject to Stripe’s standard terms of use and privacy policy.

    • Transactional Notifications: We provide notifications for certain activities relating to your use of our Services despite your indicated e-mail and SMS preferences, for example we may send you notices of any updates to our Terms of Use or Privacy Policy.

    • Statistics: We also collect statistics about use of the Services used through the Website, including order types by demographic and location. We use this information to improve the Services and available products. This information will be kept confidential, however, aggregate statistics that constitute Non-Personal Information will be kept by us and such aggregate statistics may be made available to other members or third parties.

    • Penokean Hills Farms Advertisements: We also use cookies, trackers, tags and pixels (including Facebook Analytics, Google Analytics, and other like services) to track pages viewed on our website and use this information to better understand our Website traffic, send targeted advertising to users on third-party websites, create custom advertising audiences to send targeted ads via email and on third-party sites, and to analyze responses to advertising. A “cookie” is a small amount of data that is placed on your device, which may include a unique identifier. Cookies are sent to your browser from the Website and stored on your device. You may be able to set your browser to notify you when you are sent a cookie. This gives you the chance to decide whether or not to accept it. Various browsers may offer their own management tools for removing these types of tracking technologies. If you disable cookies, you may not be able to take advantage of all the features of the Services.

  5. Important Exceptions: We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Website members, other users of the Services, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law. We may also disclose your Personal Information in connection with a corporate re-organization, a merger or amalgamation with another entity, a sale of all or a substantial portion of our assets or stock, including any due diligence exercise carried out in relation to the same, provided that the information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information.

  6. Security: The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.

    In certain areas, such as when you provide credit card or other payment information to us, the Website works to help protect the security of your credit card and other payment information during transmission by using industry standard Secure Sockets Layer (SSL) encryption technology.

    You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information or your password for the Services to third parties.

  7. Retention: We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained personal information will remain subject to the terms of this Privacy Policy. If you request that your name be removed from our databases, it may not be possible to completely delete all your Personal Information due to technological and legal constraints.

  8. Amendment of this Policy: We reserve the right to change this Privacy Policy at any time. If we decide to change this Privacy Policy in the future, we will post an appropriate notice on the home page at Any non-material change (such as clarifications) to this Privacy Policy will become effective on the date the change is posted and any material changes will become effective 30 days from their posting on the Website. Unless stated otherwise, our current Privacy Policy applies to all Personal Information that we have about you. The date on which the latest update was made is indicated at the bottom of this document. We recommend that you print a copy of this Privacy Policy for your reference and revisit this policy from time to time to ensure you are aware of any changes. Your continued use of the Website signifies your acceptance of any changes.

  9. Access and Accuracy: You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information although in certain limited circumstances, we may not be able to make all relevant information available to you such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.

  10. Electronic Communications: By providing your phone number, you consent to receive electronic communications from Penokean Hills Farms either in the form of email, push notifications, text messages (SMS) to your mobile device or other forms of electronic messages. Message frequency will vary. You can always follow the protocol to stop or cancel SMS notifications. Note that standard message and data rates may apply. Any electronic communication shall satisfy any legal requirement that such communication or notification be in writing.

  11. Contact: You can help by keeping us informed of any changes such as a change of address or telephone number. If you would like to access your information, if you have any questions, comments or suggestions of if you find any errors in our information about you, please contact us at